Tuesday, November 8, 2011

[Solved] Adobe Illustrator won't save to PDF

I'm making this post because I recently ran into this problem when making some last minute changes to a poster. When I went to save my .ai document as .pdf, Illustrator would hang/freeze and then crash. Some googling on the topic eventually led me to the solution.

The trouble lies in corrupt preferences settings. Not sure how this file got damaged, but the fix is simple. First, locate your Adobe Illustrator settings. For me (windows machine) I found it in my *hidden* AppData folder.
C:\Users\Thor\AppData\Roaming\Adobe




Make sure Illustrator is closed and locate the folder "Adobe Illustrator CS4 Settings" and delete it. I made a back up copy just in case something went horribly wrong, but deleting this should be fine.

Then hold down Ctrl+Alt+Shift when you open Illustrator. A dialog may pop-up saying something about the preferences. Now that Illustrator is up and running, open your document and try saving to .pdf. Problem should be solved!

31 comments:

  1. Thank you for the fix :-) Problem trying to supply print ready artwork solved.

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  2. It worked. Thanks.

    Be warned, this will delete your saved workspace preferences (like which tools you want where). Small price to pay though.

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  3. Thank you SO much. This issue has been driving me nuts.

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  4. Thannk you! I had to print my brochures today!! You saved me day lol!

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  5. totally worked. MAC: Library>Preferences>Adobe Illustrator CSx Settings>en_US>Adobe Illustrator Prefs

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  6. Worked for me too - thanks, that's been a real problem. (My workaround was to place the AI file in InDesign then Export. Works but tedious when you're busy.)

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  7. Did it fuck work....

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  8. Perfect!! Thanks for that!

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  9. Fabulous, thank you! Can't believe I've been putting up with this shit for a year before googling it...

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    Replies
    1. ...and can't believe that I then forgot all about it, googled the same problem, and landed on the same page to find my own comment from a year ago...

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    2. I'm not sure why or how the configuration file gets corrupted. Maybe a newer version of Adobe has fixed this.

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  10. THANK you!! I had this problem once before and couldn't remember how I fixed it...it wasn't by doing this, but this seems to work so I'm hoping it works more permanently than whatever I did last time to resolve the issue. Many thanks for taking the time to share this info with your peers!

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  11. thanks for the advise works perfect now :)

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  12. Tried this fix for illustrator cs5.1
    Program still crashes when saving pdf files. It's weird, I delete the adobe cs5.1 settings file, but file re- appears every time I restart illustrator.

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    Replies
    1. The file is a settings file that Illustrator will create. This is where it will save the information for settings such as custom workspaces, ect. So, Illustrator will create this file when it can't find it. Sorry to hear this fix didn't work for 5.1. When you find a solution, could you let me know and I will update the post. Good luck!

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  13. Thank you so much! Saved the day!

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  14. Any idea on a fix for AI6? I can't locate this folder so maybe it is different.

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    Replies
    1. Sorry, I don't have AI6. Sometimes configuration files like this are hidden, so check to see hidden folders. Otherwise maybe try a search for it? Or look for something similar through all your various adobe folders. If you find a solution, would you mind posting it and I will update the post with your fix. Good luck!

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  15. Thank you! Regards from Portugal :-)

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  16. Yes! This worked and now I am happy. :0) Thank you so much!

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  17. Not great to see so many people had the same problem, but it was great to find a solution. Thank you, it worked perfectly.

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  18. Very helpful, worked like a charm. Adobe's 'solution' to convert text objects to outlines was useless...

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  19. You are a star! Thank you. Not only did your tip solved saving to PDF but also Placing and linking PDFs! Very much appreciated.

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  20. BRILLIANT

    THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  21. You Sir are a gentleman and a scholar! Thank you!

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